Trip Planner
Role
Location
Pay
Reporting to
Who you are
We are seeking a Trip Planner to join our dynamic team and help us successfully execute exceptional active travel experiences across the UK. This person will work across both our B2C and B2B Product.
The successful candidate will be driven, detail-orientated, customer centric and passionate about planning trips that provide our customers with the most memorable week of their year.
Who we are
Active England Tours (AET) is an active travel company providing an unrivalled premium experience for active inbound North American tourists and residents in England. AET runs a high number of beautifully curated, high-end, active tours including guided, self-guided and bespoke cycling, walking, swimming and wellbeing adventures. From our origin in the Cotswolds, we have become the premier provider of active holidays across England. We run trips in Devon, Cornwall, The Lake District, Yorkshire and Northumberland. While running our own direct tours we also work with numerous business partners within the industry, creating and operating their English active holidays. Our mission is to open up England as a destination for active travel and continue to be the go-to travel company to book and work with! We are proud to show off our incredible countryside, seaside and rich heritage.
Required skills and abilities
- Excellent Communication and Customer Service Skills.
- A personable manner and a willingness to help.
- Strong organisational and time-management skills.
- Excellent problem-solving abilities.
- Ability to multi-task and manage multiple itineraries simultaneously.
- Able to think creatively
Relevant and Desired Experience:
- Destination Knowledge within the UK
- Previous experience in Planning Itineraries or a related role.
- Previous Experience of working within the Travel Industry
- Experience in working with CRM and Booking Systems
- Knowledge of Microsoft Office Applications
Main responsibilities
- Itinerary Planning – You will work closely with our Commercial & Product Managers to create detailed travel plans, including accommodation, transportation, meals and activities for both individuals and groups.
- Engaging with Clients – You will collaborate with our clients to gather information, and help design trips that align with their specifications, needs and budgets.
- Destination Research – You will conduct research on different destinations and suppliers to offer well-informed recommendations that will improve the itineraries for which you are responsible.
- Problem solving – you will come to the table with creative solutions to problems, with intelligent, operational thinking at its core to solve problems and find solutions
- Bookings & Logistics – you will handle all bookings for each itinerary, guaranteeing the smooth operation of each trip daily. Your role will involve mitigating and potential issues that may occur, to ensure a seamless experience for the end customer.
- Supplier Management – Building and maintaining relationships with all suppliers, working to negotiate rates, whilst ensuring payment and cancellation deadlines are met.
- Customer Service – Providing Pre trip and on the ground support to both our Guides and Customers, handling any changes and working to resolve any complaints or issues.
- Financial Management – Working to identify any cost saving opportunities and effectively managing all expenses related to trips, whilst ensuring compliance to pre-established budgets.
- Research – Working alongside the product managers, you will work to research new supplier opportunities – sourcing the best Hotel & Experience providers across a luxury VIP market and mid-range market in the UK to ensure AET consistently delivers the highest quality services to our clients.
Company benefits
- 25 days holiday plus Bank Holidays
- Hybrid Working
- Annual appraisals and salary reviews
- Annual Bonus scheme
- Promotion & Growth development
- Equipment Hire – Includes Bicycles, Paddleboards & Walking Equipment
- Discounts with Local & Third-party vendors
- Qualifications and Personal Development Offered
- Social Events throughout the year, including away days and Team Fundraising challenges