At Active England we take the safety and health of our customers very seriously. We continually monitor the COVID situation closely and are in regular contact with the UK and global authorities in relation to travel and travel advice.
Active England Tours was one of the first UK operators to achieve the UK wide industry standard, “We’re Good to Go!”, as introduced by Visit Britain, and are proud to confirm that we have put the necessary processes in place, including comprehensive COVID-19 risk assessments to ensure the safety of our guests, suppliers and guides are upheld on all of our tours.
A message from Active England’s Founder, Will Cairns, “We’ve worked hard, in close collaboration with Visit England and all our accommodation and other partners to ensure that all of our operations run in line with government guidance, for now and in the future. We are really looking forward to a safe and fun season!
Should current or potential guests have any queries in relation to travel to England, please email us at hello@activeenglandtours.com. This email address is monitored closely, and all enquiries will receive a specific and personal reply within an 8 hour period. We strive to be flexible where we can, to listen carefully and act accordingly to the concerns of our guests.
Keeping you Informed
You can feel confident that you are in safe hands as we make your dreams of travel a reality! All of our guides receive special and thorough training on the new ways in which we operate our tours, and the health and safety protocols we have in place. We give detailed briefings to all guests prior to our tours and each morning to help inform you of our new procedures and any changes or updates to your trip.
Hand-Washing and Hygiene
Our guides will encourage regular and thorough cleaning of hands with an alcohol-based hand rub or soap and water. We encourage good health and hygiene standards during our tours. We will be providing hand sanitiser gel to each guide and guest at the beginning of each tour for personal use throughout the tour. All guests and guides will be advised to avoid touching their eyes, nose and mouth, or sharing items. All guides will follow our rigorous health and safety procedures before refilling water bottles, preparing food and snacks, fixing bikes and similar activities.
Physical Distancing and PPE
Guides will encourage good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately. We will always provide safe disposal of tissues during our tours.
Equipment
All guests will be in charge of their own ‘equipment’ during the days – ensuring fewer points of high contact between guests and guides. This includes carrying your own carefully prepared snacks, water bottles, sun cream and the like. On our cycling tours, each guest will have their own repair kit and be led as much as possible by our guides during the day in checking their bikes and equipment.
Insurance
As always it is important that you have adequate travel insurance which covers your specific needs, including any known medical conditions or activities you plan to do. It is also worth checking the detail of the policy around travel disruption including delays or cancellations as policies do vary. The Association of British Insurers has a Q & A that is most relevant for travellers from the UK but raises useful questions to put to your own insurer.
During our tours, we will keep up to date daily with local governmental travel advice.
For detailed information on Coronavirus the World Health Organisation’s FAQ Page.
