At Active England we take the safety and health of our customers very seriously. We are monitoring the situation closely and are in regular contact with the UK and global authorities in relation to travel and travel advice.
Active England Tours is one of the first UK operators to achieve the UK wide industry standard, “We’re Good to Go!”, as introduced by Visit Britain, and are proud to confirm that we have put the necessary processes in place, including comprehensive COVID-19 risk assessments to ensure the safely of our guests, suppliers and guides are upheld on all of our tours.
A message from our Founder and Director, Will Cairns, “We’ve worked hard, in close collaboration with Visit England and all our accommodation and other partners to ensure that all of our operations run in line with government guidance, for now and for the future. We are looking forward to providing socially distanced tours – that are still social and fun, for those with a thirst for adventure!”
Should current or potential guests have any queries in relation to travel to England, please email us at firstname.lastname@example.org. This email address is monitored closely, and all enquiries will receive a specific and personal reply within an 8 hour period. We strive to be flexible where we can, to listen carefully and act accordingly to the concerns of our guests.
While on tour with us we will be following the advice of the World Health Organisation to reduce any of our guests chances of being infected or spreading COVID-19, with our guides leading by example to take these simple steps:
Keeping you Informed
You can feel confident that you are in safe hands as we make your dreams of travel a reality! All of our guides receive special and thorough training on the new ways in which operate our tours, and the health and safety protocols in place. We give detailed briefings to all guests prior to our tours and each morning to help inform you of our new procedures and any changes or updates to your trip.
Hand-Washing and Hygiene
Our guides will encourage regularly and thoroughly cleaning hands with an alcohol-based hand rub or wash them with soap and water. We encourage good health and hygiene standards during our tours. We will be providing hand sanitiser gel to each guide and guest at the beginning of each tour for personal use throughout the tour. All guests and guides will be advised to avoid touching their eyes, nose and mouth, or sharing items. All guides will follow our rigorous health and safety procedures before refilling water bottles, preparing food and snacks, fixing bikes and similar activities.
Physical Distancing and PPE
Our measures will ensure that our groups feel socially close while remaining physically distanced, wherever possible! Our friendly guides and leaders are there to help bring groups together, and introduce you to fun activities in the outdoors and the fresh air – a low risk environment – and ensure your trip runs smoothly and safely! The World Health Organisation and the UK government recommends staying at least 1 meter apart, and where this is not always possible, for example during transport, the wearing of PPE including face masks which we will provide.
Additional support vehicles will be provided, where possible, to allow for more space between guests during travel. Guides will encourage good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately. We will always provide safe disposal of tissues during our tours.
All guests will be in charge of their own ‘equipment’ during the days – ensuring fewer points of high contact between guests and guides. This includes carrying your own carefully prepared snacks, water bottles, sun cream and the like. On our cycling tours, each guest will have their own repair kit and be led as much as possible by our guides during the day in checking their bikes and equipment.
As always it is important that you have adequate travel insurance which covers your specific needs, including any known medical conditions or activities you plan to do. It is also worth checking the detail of the policy around travel disruption including delays or cancellations as policies do vary. The Association of British Insurers has a Q & A that is most relevant for travellers from the UK but raises useful questions to put to your own insurer.