Bookings & Finance Adminstrator
Role
Location
Pay
Reporting to
Who you are
We are seeking a Bookings & Finance Administrator to join our dynamic team and help us successfully execute exceptional active travel experiences across the UK.
In this position, your responsibilities will be divided between two primary areas. One focus will be to assist with the booking of accommodation, meals, activities and transportation for all Active England Itineraries. This will be a vital role in facilitating the seamless execution of all trips. You will be responsible for updating both Operational and Customer Facing documentation.
In addition to this you will assist with the processing and allocation of all Trip expenses and Invoices. Allowing us to effectively track spend and profitability across all departures.
You will work closely with both the Finance & Customer Service Managers within this role.
Who we are
Active England Tours (AET) is an active travel company providing an unrivalled premium experience for active inbound North American tourists and residents in England. AET runs a high number of beautifully curated, high-end, active tours including guided, self-guided and bespoke cycling, walking, swimming and wellbeing adventures. From our origin in the Cotswolds, we have become the premier provider of active holidays across England. We run trips in Devon, Cornwall, The Lake District, Yorkshire and Northumberland. While running our own direct tours we also work with numerous business partners within the industry, creating and operating their English active holidays. Our mission is to open up England as a destination for active travel and continue to be the go-to travel company to book and work with! We are proud to show off our incredible countryside, seaside and rich heritage.
Required skills and abilities
- Communication Skills: Effective written and verbal communication to convey information clearly to both Customers and other Team Members
- Organizational Skills: Excellent ability to manage multiple priorities and maintain a structured approach to work.
- Technical Proficiency: Ability to work within multiple systems
Relevant Experience – Required.
- Strong Excel Skills
- Strong Organisation and Communication Skills
- Ability to be flexible within the role, and to be happy to assist in other areas when the business requires.
Relevant Experience – Preferred but not essential
- Prior Experience in Finance Administration
- Prior Experience in Customer Service
Main responsibilities
Bookings & Customer Service
- You will be responsible for monitoring new sales and ensuring the required hotel bookings are in place. In addition, updating our system with the rates, payment and cancellation policies to ensure seamless stays for all travellers.
- You will also make bookings for all meals, activities & transport and ensure all operational and customer facing documents are updated to reflect the correct information.
- You will work with the Customer Services Team to ensure all customer information and communications are recorded within the trip documentation.
- Contacting Vendors and checking reservations to ensure smooth running of trips.
- Other Adhoc tasks as required.
Finance Administration
- Reconciliation of our online payment system, which is utilized for processing all company expenses and payable invoices. This involves allocating all expenditures to the appropriate trips and cost centres to facilitate effective tracking of profitability.
- Chasing in of VAT Receipts for prepaid invoices.
- Working with Office Team to reconcile individual Expense cards.
- Assisting with the reconciliation of costs from Travel Software to Quickbooks
- Other Adhoc tasks when required.
Company benefits
- 25 days holiday plus Bank Holidays
- Hybrid Working
- Annual appraisals and salary reviews
- Annual Bonus scheme
- Promotion & Growth development
- Equipment Hire – Includes Bicycles, Paddleboards & Walking Equipment
- Discounts with Local & Third-party vendors
- Qualifications and Personal Development Offered
- Social Events throughout the year, including away days and Team Fundraising challenges
